Moving Healthcare Beyond “First Do No Harm”
OUR
PROMISE
WHO
WE ARE
CLINICAL
PROGRAM
HOSPITAL
PROGRAM
REPORT
CARD
FAQS
CONTACT
US
HEALTHCARE PROGRAM

has developed a program for healthcare clients, large and small,
designed to improve performance in the following areas:

  • Corporate Human Factor Culture development
  • Active Risk Management Program
  • Positive Patient Satisfaction Program
  • Incident Reporting and Critique System

    Corporate Safety Culture Development

  • On-site evaluation
  • Risk prevention seminars developed from successful aviation training models.
  • Incident Reporting system development and implementation
  • Safety Culture in Corporate Policy
  • Risk Reduction employment practices
  • Standardization program in healthcare organizations
  • Checklist development
  • Checklist discipline

    Active Risk Management Program

  • Current Risk Assessment
  • Initial Risk Management Program Design
  • Recurrent Risk Management Program

    Positive Patient Satisfaction Program

  • Evaluation of existing programs
  • Development of Positive Patient Experience Program

    Risk Prevention Seminars

  • Designed for entire staff
  • Emphasis on human interaction skills.
HOSPITAL PROGRAM
recognizes the unique circumstances in the hospital environment and
will provide expertise in the following areas:
  • • Management seminars designed with the middle managers’and supervisors’ need for improved communication and other human interaction skills with emphasis on team development and motivation.

    • Review of HR interview techniques designed to recognize the human factor skills present or absent in prospective employees.
Nurse Abby Hudema and First Officer Lindsay Burns discuss characteristics of good followership in the Teamwork and Assertiveness module. Medical Management Resources combines the knowledge and experience of both healthcare and aviation CRM in all training modules.
CLINICAL PROGRAM
understands that the clinical environment is different in many ways
from the hospital environment and will provide expertise in the following
areas:
  • • Senior Management seminars designed with the upper level manager’s need for improved communication and other human interaction skills with emphasis on leadership and team development as well as team motivation techniques.

    •Customer service training for those individuals whose interaction could enhance the patient experience.